Returns & Exchanges
At KOTOBUKIYA US ONLINE, we strive for complete satisfaction with every purchase; however, if you are not entirely happy with your fashion items, you may return them within 30 days of delivery.
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in unworn, sellable condition.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects and approves the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing