Frequently Asked Questions
Your guide to shopping the KOTOBUKIYA US collection.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days, while expedited options are available at checkout for faster delivery. Processing times may vary during peak season.
What is your return policy for apparel and accessories?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.
Are the clothing sizes based on US or Asian standards?
KOTOBUKIYA US products are tailored for the domestic market. Please refer to the specific size chart on each product page for accurate measurements in inches.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping outside of the US?
Currently, KOTOBUKIYA US ONLINE focuses on serving customers within the United States. For international orders, please visit our global storefront.